Responsible Gaming

Gamble responsibly

Responsible gambling means staying in control of how much time and money you spend gambling. Before you play, decide what you can comfortably afford to lose and how long you intend to play. Treat this amount as an entertainment expense, similar to spending on other leisure activities. Do not use money needed for rent, bills, food, transport, education, savings or other essential commitments.

Only gamble when you are in a suitable state of mind. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover from a difficult event. Gambling decisions can become less considered in these situations. Take regular breaks, keep track of your spending and stop when you reach the limit you set for yourself.

Gambling outcomes are not guaranteed. Previous results do not determine future results, and a game cannot be made more likely to produce a particular outcome by continuing to play. There is no reliable system that can turn gambling into a guaranteed source of income. Never chase losses by increasing your stakes or playing for longer in an attempt to win back money.

• Gamble only if you meet the applicable legal age and eligibility requirements.
• Set a budget before you begin and avoid adding to it during a session.
• Keep gambling separate from essential household spending.
• Do not borrow money, sell possessions or use credit to gamble.
• Do not gamble to escape stress, loneliness, boredom or other problems.
• Take breaks and make time for work, family, friends, exercise and other interests.
• Keep your account details secure and do not allow another person to gamble through your account.

Tools to help you stay in control

Depending on the services available for your account, responsible gaming controls may help you manage your activity. These controls are designed to support your decisions, but they work best when used before gambling becomes difficult to manage. Review the relevant account and responsible gaming settings to understand which options are available and how they operate.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Consider setting a limit that reflects your personal entertainment budget rather than the maximum amount you could deposit. A limit should be realistic, and it should not be increased simply because you have lost money or want to continue playing.

Time limits and reminders

Time reminders, session information and breaks can help you notice how long you have been playing. If these features are available, use them to create a clear stopping point. Gambling for longer than planned can make it harder to assess your spending and may encourage decisions that you would not otherwise make.

Time-outs and account restrictions

A time-out or temporary account restriction can provide space away from gambling. Use one when you feel distracted by gambling, are spending more than planned or need a break. Read the conditions before confirming a restriction, as it may affect access to your account and may not be possible to remove early.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a defined period or longer. If you choose self-exclusion, follow the instructions provided and do not try to create another account or use another person's account. Self-exclusion is a personal commitment and should be supported by practical steps, such as removing gambling applications, blocking promotional messages and telling someone you trust.

If you want to change a limit or apply a restriction, allow enough time for the request to take effect and check the applicable terms. A control cannot undo gambling that has already taken place, so it is important to act as soon as you notice a concern.

Recognising signs of harm

Gambling may be becoming a problem when it starts to affect your finances, relationships, work, study, health or mood. You do not need to wait for serious harm before seeking help. Speaking with someone early can make it easier to regain control.

• Spending more time or money gambling than you planned.
• Trying to hide gambling activity, losses or account transactions from other people.
• Feeling restless, irritable or anxious when you cannot gamble.
• Chasing losses or believing that a big win is needed to fix financial problems.
• Borrowing money, missing payments or using essential funds to continue gambling.
• Gambling to cope with stress, depression, anxiety, loneliness or personal difficulties.
• Losing interest in family, friends, work, study or activities that were previously important.
• Making repeated promises to stop or cut back but finding that you cannot do so.
• Thinking about gambling during most of the day or finding it difficult to concentrate on other tasks.
• Experiencing conflict with a partner, family member, friend or colleague because of gambling.

If any of these signs sound familiar, stop gambling and consider applying a time-out or self-exclusion restriction. Review your recent activity honestly, avoid making further deposits and speak with a qualified support service. You are not required to manage the situation alone.

Getting help and support

Free and confidential gambling support is available in Australia. Gambling Help Online and gambling support services in your state or territory can provide information, counselling and practical guidance. Support may be available by phone, online chat, video appointment or face-to-face consultation, depending on the service. Search for the official Australian or state and territory gambling support service in your area to find current contact options.

A counsellor can help you understand your gambling, identify triggers, make a plan to reduce or stop, and manage financial or relationship concerns. You can seek help even if you are unsure whether your gambling is a problem. Support is also available for family members, partners and friends who are affected by another person's gambling.

If gambling is connected with immediate financial, mental health or personal safety concerns, contact an appropriate emergency or crisis service in your area. Gambling support services can assist with gambling-related concerns, but urgent danger should be referred to emergency assistance without delay.

Practical steps you can take today

1. Stop gambling and do not make another deposit while you consider your next step.
2. Write down your recent gambling time, spending and losses without minimising them.
3. Tell a trusted person what is happening and ask them to help you stay accountable.
4. Set appropriate account limits or request a time-out or self-exclusion where available.
5. Remove saved payment methods and block gambling access on devices if this will help.
6. Contact an Australian gambling support service for confidential advice.
7. Review your budget and seek independent financial guidance if gambling has affected bills or debt.

Our approach to responsible gaming

Silversands Casino provides responsible gaming information to help players make informed choices. We expect account holders to provide accurate information, comply with applicable laws and use their own account. Accounts must not be used by people who are underage, excluded or otherwise not eligible to gamble.

We may ask for information to verify identity, age or eligibility, and we may apply account restrictions where required by law, our policies or responsible gaming processes. Any available limits, exclusions, verification requirements and account procedures are subject to the applicable terms and conditions. If you have questions about your account or want to discuss a responsible gaming restriction, use the available customer support or account channels.

Responsible gaming tools are not a substitute for professional support. If you believe gambling is affecting your wellbeing or the wellbeing of someone close to you, take action promptly. Choosing to stop, asking for help and putting practical barriers in place are positive steps towards regaining control.

This page provides general information and is not financial, medical or legal advice. Gambling laws, support options and account requirements may change. Players in Australia should check the current rules that apply in their state or territory and use official support resources for the most up-to-date guidance.