Betting Rules

General betting requirements

Silversands Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules published for each product. The available services, markets, games and payment methods may depend on your location, account status, verification results and other legal or operational requirements. You are responsible for checking that online gambling is permitted in the place where you are located before using the website.

You must use your own account when placing bets. An account may not be shared, sold, transferred or used by another person. You must provide information that is complete, accurate and current, and you must update it when circumstances change. Silversands Casino may require evidence of identity, age, address, payment ownership or source of funds before allowing certain account activity. Betting may be restricted or suspended until requested checks have been completed.

Age and eligibility

You must meet the legal age requirement that applies to gambling in your location. You must not open or use an account if you are under the applicable legal age, are prohibited from gambling, or are subject to an exclusion or restriction that prevents you from using the service. Silversands Casino may close an account, cancel affected bets or take other appropriate action where eligibility requirements are not met.

You are responsible for keeping your login details secure and for preventing other people from accessing your account. Tell Silversands Casino as soon as possible if you believe that your account has been accessed without permission, your password has been compromised or betting activity does not look familiar. You should log out after using a shared device and avoid saving account details on a device that other people can access.

Account and payment controls

• Only payment methods that are available to you and authorised for use on the website may be used.
• A payment method should be held in your own name unless an alternative arrangement has been expressly approved.
• You must not use a payment method, account or wallet to conceal the source or ownership of funds.
• Silversands Casino may review transactions and pause activity where a payment, account or transaction requires further checking.
• Any account, deposit, wagering or withdrawal limits shown on the website may apply in addition to these general rules.

Placing and accepting bets

A bet is placed when you select the relevant option, enter any required stake and submit the bet using the applicable confirmation function. A bet is not necessarily accepted simply because it has been entered, displayed in a bet slip or submitted from your device. Acceptance occurs only when the website confirms the bet through the account interface or another approved confirmation method.

Before submitting a bet, check the selection, stake, odds or price, potential return where shown, event or game details and any other information displayed. You are responsible for reviewing the bet slip before confirming the transaction. A submitted bet may not be changed or cancelled unless the relevant product rules or the website expressly allow it.

Prices, odds and displayed information

Prices, odds, lines, selections and other betting information may change before a bet is accepted. The price or odds applying to an accepted bet will be the price or odds confirmed at the time of acceptance, subject to any correction, voiding or settlement rule that applies. Displayed information is provided for convenience and may be delayed, incomplete or affected by a technical issue. You should not rely on an unofficial screen, message or third-party source as proof that a bet has been accepted.

Silversands Casino may refuse, limit, suspend or cancel a bet where permitted by the applicable terms. This may occur because of a technical error, a market or game being offered incorrectly, a suspected breach of the rules, an account restriction, a payment concern, an integrity issue or a legal requirement. Where a bet is cancelled or declared void, the treatment of the stake will follow the relevant product rules and applicable law.

Technical interruptions

You should not assume that a bet has been accepted if your internet connection fails, a page stops responding, a confirmation message does not appear or your account history does not show the transaction. Check the account area before attempting to place the same bet again. Duplicate bets caused by repeated submissions may not be cancelled automatically. If the website experiences a system fault, Silversands Casino may investigate the affected activity and apply the relevant correction or voiding rule.

1. Select the market, game or betting option you wish to use.
2. Review the rules, stake, odds, limits and any special conditions shown for that product.
3. Check the bet slip carefully, including all selections and the total amount.
4. Submit the bet only when you are satisfied that the information is correct.
5. Confirm acceptance in your account and retain the transaction details for your records.

Settlement, results and corrections

Bets are settled using the official result, score, outcome or game record specified in the applicable product rules. Different products may use different result sources, timing conventions and settlement methods. For this reason, you should read the rules shown with the particular market or game before betting. A result may be updated after initial publication if the relevant official source corrects an error or issues a revised decision.

Where an event is abandoned, postponed, rescheduled, interrupted or materially changed, the applicable product rules will determine whether bets remain active, are carried forward, are settled on a particular outcome or are declared void. The same principle applies where a participant, team, match format, game feature or other important condition changes. Product-specific rules take priority over general explanations where they deal with the same situation in more detail.

Casino and game outcomes

Casino and other games are settled according to the rules, paytable, game information and system record applicable to the game. The result recorded by the game system is the basis for settlement, subject to investigation of an apparent error or interruption. If a game round is disrupted, incomplete or recorded incorrectly, Silversands Casino may review the relevant logs and apply the outcome required by the game rules and applicable terms.

You should not continue playing if a game appears frozen, displays an unusual result, shows a duplicated transaction or does not clearly record the outcome of a round. Leave the game, check your account history and follow the available support or complaints process. Continuing to submit transactions during a known or suspected system error may make it more difficult to identify the affected activity.

Errors and irregular activity

If a clear error affects a price, balance, result, game feature or settlement, Silversands Casino may correct the error and adjust the affected account entries in accordance with the applicable terms. An error may include a technical, administrative, typographical or pricing mistake, or information that was displayed differently from the intended product rules. If an incorrect amount is credited to your account, you must not withdraw or use it and should notify Silversands Casino through the available account or website process.

Silversands Casino may review activity that appears irregular, coordinated, fraudulent, abusive or inconsistent with normal use. Reviews may include account activity, betting patterns, device information, payment details and other relevant records, subject to applicable privacy requirements. During a review, access to some services may be restricted. Any action taken will be based on the relevant terms, evidence available and legal obligations.

Responsible gambling and resolving concerns

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Only bet with money you can afford to lose. Set a personal budget before you start and do not increase it to chase a result. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and keep betting separate from essential household spending.

Practical safer gambling steps

• Set deposit, spending, loss or session limits where those tools are available.
• Use time reminders and take breaks from the website.
• Review your account history so you can see your activity clearly.
• Do not borrow money, sell possessions or use essential funds to gamble.
• Do not chase losses by increasing stakes or betting more frequently.
• Use a cooling-off period, account closure or self-exclusion option if gambling is no longer enjoyable or controlled.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Responsible gambling tools may take effect immediately or after a process described on the website. A limit is not a guarantee that you will win or avoid loss, and it may not apply to every product or transaction. You should not try to bypass a restriction by opening another account or using another person’s account. Silversands Casino may take steps to identify duplicate accounts or activity that appears to circumvent a protection measure.

Questions, complaints and disputes

If you believe a bet has been accepted, settled or recorded incorrectly, first review the relevant transaction, game history and product rules. Keep the date, time, event or game name, stake, selection and any transaction reference available. Raise the matter through the support or complaints channel made available on the Silversands Casino website. Providing clear information can help the matter be reviewed efficiently.

A review may require account records, bet details, system logs, official results, payment information or other relevant evidence. Outcomes are determined by the applicable product rules, the general Terms and Conditions and any legal requirements. If you remain dissatisfied after the internal process, any further review or external dispute option will depend on the service, jurisdiction and information provided on the website.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating procedures. The version displayed on the website applies to activity from the date it is published, unless a different approach is required by law. You should check the rules regularly and before using a new market, game or feature.