Privacy Policy

1. Information we handle

When you visit or use Silversands Casino, information may be collected directly from you, automatically through your device, or from service providers involved in operating the site. The information handled depends on the services you use, the choices you make and the checks that may be required before an account can be opened or used.

Account and identity information

This may include your name, date of birth, contact details, login information, residential information and other details supplied when you register, update your account or contact support. Information may also be used to confirm that an account belongs to the person using it and to help prevent duplicate, misleading or unauthorised accounts.

Verification and transaction information

To meet responsible operating and security requirements, the site may handle identity verification documents, information about your source of funds where appropriate, account activity, deposits, withdrawals, wagers, game activity and other payment or transaction records. Payment details may be processed through payment providers, and the site may not retain all complete payment information itself.

Technical, device and cookie information

When you use the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location based on technical data, access times and information about how you interact with the site. Cookies and similar technologies may also remember preferences, support secure sessions, measure website performance and help understand how the site is used.

2. Why information is used

Personal information is used only for relevant and legitimate business purposes connected with providing and protecting the website and its services. The purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, payments, refunds and other account transactions.
• Confirming identity, age and eligibility where checks are required.
• Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
• Providing customer support, responding to questions and resolving complaints.
• Keeping the website, systems and account features secure, reliable and suitable for users.
• Understanding website use, correcting errors, improving features and developing services.
• Sending service messages, account notices and other information needed to operate your account.
• Sending promotional or marketing communications where permitted and where the required consent or other lawful basis applies.
• Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements.

Information may also be used to detect unusual activity, investigate suspected misuse, enforce site terms, protect players and protect the website from attacks or other harmful activity. Where possible, information may be combined with other information held for the same account so that records remain accurate and support requests can be handled efficiently.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that was already carried out lawfully, and it may not stop processing that is necessary for account administration, security, legal obligations or other applicable purposes.

3. Sharing and protecting information

Personal information may be shared where this is reasonably necessary to provide services, protect users or meet an obligation. This may include sharing relevant information with payment providers, identity and verification services, technology providers, customer support providers, security specialists, professional advisers and other suppliers that help operate the website. These parties should only receive information relevant to their role and are expected to handle it securely and appropriately.

Information may also be disclosed to courts, government bodies, law-enforcement agencies, regulators or other authorised parties where disclosure is required or permitted by applicable requirements, or where it is necessary to protect rights, safety, property or the integrity of the site. Information may be shared in connection with suspected fraud, unlawful activity, account misuse or threats to the security of the website.

Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to support appropriate handling in accordance with applicable privacy requirements. The protections that apply may depend on the location, the provider and the nature of the information being processed.

Appropriate technical and organisational measures are used to reduce the risk of unauthorised access, loss, alteration, disclosure or misuse. These measures may include access controls, authentication procedures, monitoring, encryption or other safeguards. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also use strong passwords, keep login details confidential and contact support if they suspect unauthorised activity.

4. Cookies, marketing and data retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Silversands Casino may use essential cookies to support login sessions, security, navigation and core functions. Other cookies may help remember preferences, understand website traffic, measure performance or support relevant communications. Some cookies may be placed by service providers working on the website.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, parts of the website may not work properly, and some account or security features may be unavailable. Browser controls may also allow you to remove existing cookies or receive a notice before new cookies are stored.

Marketing communications

Where marketing communications are sent, they may relate to services, features or offers connected with the website. You can opt out of marketing messages by using an unsubscribe option included in the message where available, by changing your communication preferences or by contacting privacy support. You may continue to receive important non-promotional messages about your account, security, transactions, this policy or other service matters.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to lawful exceptions and technical limitations.

5. Your privacy rights and contacting us

Depending on your circumstances and the privacy requirements that apply, you may have rights concerning the personal information held about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information and withdrawing consent to marketing. You may also ask questions about how information is used, request an explanation of a privacy decision or raise a concern about the handling of your information.

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact privacy support at support@silversandscasino.click. Please describe your request clearly and provide enough information to help identify your account. For security, additional information may be requested to verify your identity before a request is completed.

A request may be limited or declined where the law allows or requires this, including where providing information could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with record-keeping obligations. If a request cannot be completed in full, an explanation will generally be provided where permitted.

This policy may be updated when the website, services, technology or applicable privacy requirements change. The updated version will apply from the date it is made available on the website. Players should review this page from time to time to understand the current approach to personal information.